Can an AI answer the phone and book appointments for my auto repair shop?
Yes. While your techs are under a car and the service writer is with a customer, an AI receptionist answers the calls you miss. It asks the year, make and model and what the car is doing, takes the customer's name and number, and sends you the conversation within a minute. With online booking added, customers can pick their own drop-off slot. It never guesses a repair price; quotes become a callback.
What auto shop customers ask when they call
- Can I bring it in today or tomorrow?
- Do you work on my make (BMW, Toyota, Ford...)?
- How much for an oil change, brakes or tires?
- My check engine light is on. What will it cost to look at it?
- What is your diagnostic fee?
- How long will it take? Can I wait for it?
- Do you have loaners or a shuttle?
- Is my car ready?
- Do you warranty your work?
- What are your hours on Saturday?
Most of these have fixed answers you can give the AI once: makes you work on, your diagnostic fee, your posted prices for routine services, hours, whether you have loaners, your warranty terms. The rest, like "what's wrong with my car" or "is it ready", become a callback with the details already written down.
How a call goes
| The caller says | What the AI does | What you get |
|---|---|---|
| "My brakes are grinding, can I bring it in?" | Asks year, make, model, takes name and number, offers to have you confirm a drop-off time | The vehicle and the symptom before you call back |
| "How much for an oil change on a 2019 Camry?" | Gives your posted price if you gave it one, otherwise takes details for a quote | A caller who already knows your price, or a quote request |
| "My check engine light is on" | Gives your diagnostic fee, explains a tech needs to scan it, books or takes the details | A diagnostic lead |
| "Is my car ready?" | Takes the name and says the service desk will call back with the status | A status callback, with the customer's name |
| "Do you work on Audis?" | Answers from the makes you listed | A lead, or a polite no |
| "Can I talk to someone?" | Transfers to the number you choose | The caller, live |
Drop-offs without phone tag
Most shop calls end in "when can you bring it in?". Our Appointment Booking Bot shows customers the drop-off slots you set, with real durations, so a brake job and an oil change do not take the same slot. New customers wait for your one-tap confirmation, so nobody books a bay you do not have.
What it never does
- It never quotes a repair it has not been given a price for. "Brakes on a 2016 F-150" becomes a quote request, not a guess.
- It never diagnoses. It writes down what the customer hears, sees or smells.
- It never promises a finish time you have not set.
- It says it is the virtual assistant for your shop, not a mechanic.
Why the phone matters more than the website
A driver with a warning light on the dashboard usually calls the first two or three shops in the search results. The shop that answers, knows its diagnostic fee and can take the car tomorrow usually gets it. The missed call calculator shows what the ones you miss are worth.
Set-up and price
A 20-minute call for makes, services, posted prices, diagnostic fee, hours and loaner policy; you test it by calling it; then calls you miss forward to it. The AI Answering Service is $499 to set up and $99 a month; the booking bot is $349 one-time. The first 5 local businesses get $0 setup and the first month free. The greeting tells callers the call may be recorded, since Florida requires everyone's consent.
Questions auto repair shops ask us
Can the AI give repair quotes?
Only for prices you give it, like your oil change or diagnostic fee. Anything else, like a specific brake job, becomes a quote request with the vehicle details written down.
Can customers book a drop-off time themselves?
Yes, with our Appointment Booking Bot. You set the slots and durations; new customers wait for your one-tap confirmation.
Can it tell a customer if their car is ready?
No. It takes their name and number and your service desk calls back with the status, so it never gives out wrong information.
Do I need a new phone number?
No. Keep your number and forward the calls you do not answer to the AI.
How much does it cost?
$499 setup and $99 a month for the answering service; the booking bot is $349 one-time. The first 5 local businesses get $0 setup and the first month free.
// founding offer · first 5 local businesses
Call (561) 872-3664: our AI receptionist answers, and it's the same product we'd set up for you. Ask it anything, or ask for a person. $0 setup + first month free for the first 5 businesses in Broward & Palm Beach County, FL.