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Finally documenting our environment properly

The senior sysadmin is the worst person to write the runbook. We've been watching how small IT teams are actually solving the "everything lives in my head" problem, and a pattern keeps showing up — one we didn't predict. The setup most people land on: voice dictation while the work is fresh. Fix something, narrate what you did for two minutes, clean it up later, drop it in the wiki. One team we've been talking to went from a 12-page wiki to 80 pages in four months this way. The surprise isn't that it works. The surprise is whose docs are better. The senior, dictating a procedure he's done a hundred times, skips the steps that have become invisible to him. The junior, narrating the same kind of work, explains it at the level someone unfamiliar would actually need — which is the level a runbook is supposed to be written at.

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